Anne McCall, President, Tours of Distinction
Las Vegas, Nevada
From a letter sent to colleagues in the travel industry...
"I recently had a wonderful experience working on a cooperative basis with Signature Tours. Even before I became aware of Signature Tours, I was considering Asia as a tour destination for my clients. But putting together an Asia package was a massive undertaking. Which airline had the right prices and schedules? Where would I find hotels that satisfied my clients? Where would I go to get local tour guides with skills in English and group management? I had never been to Asia, and did not have time to make an inspection trip.
When I found out about Signature Tours' Asia program, it sounded too good to be true. The price was excellent, and included higher profit participation than any other wholesaler had offered. The itinerary was comprehensive and well designed. I decided to work with them and started to promote the program. Signature supported my marketing efforts with flyers, and through countless phone calls and faxes. They were available for meetings and presentations, but I never needed one, since the well-priced tour rapidly filled to capacity. Before the tour departed, they flew out a manager to attend my pre-tour briefing, and helped set the tone for a fun and interesting experience.
"...our Signature Tours tour director was a delight to work with. Our hotels were beautiful, comfortable, and provided excellent service. Our local tour guides were knowledgeable and professional. Our days were planned well, with a wide variety of fascinating sightseeing, and with appropriate amounts of free time. We ate well and received high levels of attention and service everywhere we went.
"What else can I say? Working with Signature Tours was profitable, easy and fun. And the end result was tremendous customer satisfaction. I whole-heartedly recommend them, and I'm looking forward to my next cooperative program with them.
Carl Ecklund, President, Joni's Journeys
San Diego, California
From a letter to colleagues in the travel industry
"Some months ago our company received a notice from Signature Tours, an international outbound tour operator from Orange County, California. The announcement specifically advertised their tour to South East Asia. Since we all receive a number of such announcements, I placed it aside to look at it later. Three weeks passed until I remembered and decided to take a more detailed look at their product."
"Initially, I just sort of chuckled to myself and noted that it was too good to be true. The only thing that stopped me from rejecting it out of hand was a letter of endorsement from Anne McCall, the owner of Tours of Distinction in Las Vegas. I know and respect Anne and her business acumen. In any event, our first tour to Bangkok, Singapore and Hong Kong arrived home last night. It was an outstanding success. We had a group of 30 and many of them said it was the best tour they had ever experienced. "
"So, I am passing this along to those of you who have any interest in the international outbound market. It is becoming very lucrative for us and Signature is someone we have found very easy to work with"
Jean Jett, Travel Agent
Carlson Wagonlit -Cinncinati, Ohio
"Hi
Russell,
"I just wanted to let you know the China trip was an excellent adventure! Dan Urman was a great tour director, as were all the local guides...All the tours and events went as planned and we thoroughly enjoyed the trip."
Larry and Marion Roche -Owners of Know How Tours -
Orchard Park, New York
"Dear Andrew:
Taking a group of 40 people half way around the world is no easy fete. So, we are pleased to tell you that ALL of the travelers who participated in our trip were extremely pleased with your tour.
Everyone was very impressed with the quality of the hotels, motorcoaches, boats and restaurants that were used. Each of the local guides were extremely knowledgeable and went out of their way to make us feel comfortable in their homeland.
Even with Signature tours excellent reputation, we did not know what to expect on our first tour with your company. We are happy to say that you met and even exceeded our expectations.
Thank you, Andrew for putting such a great package together and for making us look good in the eyes of our customers. Finding Signature Tours through NTA has turned out to be a great benefit to us. We look forward to working with your company on our upcoming scheduled trips."
Laurie Corbell, Travel Agent
AAA Travel Agency - San Francisco, California
"Hi, Russell -
I had
such a wonderful trip on the Imperial China Fam, that I have set a goal to put
together a group to go to China next March. I would love to use Signature
Tours. Again, the tour was wonderful, and we were especially impressed by
the Local Tour Guide, Mr. Lee, in Beijing. He was particularly good with
the historical information of China."
Lois Anderson, President, Gadabout Tours and past President of the
National Tour Association
Palm Springs, California
from a letter to colleagues in the travel industry....
"...since I have always done my own ground operations, I approached the idea of using (Signature's) ground operations with some misgivings. But the net result was a very successful tour with more than 110 passengers, as well as a successful relationship. I was amazed at Signature's attention to detail throughout the process and the prompt response to any of my concerns - no matter how trivial. I have already booked two more departures in the fall.
"...outstanding passenger evaluations are still coming in. I can certainly vouch that partnering with Signature Tours was much less work, much more fun, and ultimately as profitable, if not more so, than going it alone."